At Charleys Cheesesteaks, we aim to make your experience as seamless and enjoyable as possible. To help you with any questions or concerns regarding the TellCharleys Survey and Rewards Program, we’ve compiled this comprehensive FAQ section. Here, you’ll find answers to common questions about participation, rewards, and more.
General Questions
- Question: What is the TellCharleys Survey?
Answer: The TellCharleys Survey is an online feedback program that allows Charleys Cheesesteaks customers to share their opinions about their dining experience. In return, participants receive a validation code for a free drink.
- Question: Why should I take the survey?
Answer: Your feedback helps us improve our food, services, and overall dining experience. Plus, you’ll get rewarded with a free drink as a token of our appreciation.
- Question: How long does the survey take to complete?
Answer: The survey is short and takes only 5-10 minutes to complete.
- Question: Do I need to make a purchase to take the survey?
Answer: No purchase is required to participate in the survey. However, you will need a valid receipt from Charleys Cheesesteaks to enter the survey details.
Survey Participation
- Question: How do I access the TellCharleys Survey?
Answer: You can access the survey by visiting www.tellcharleys.com on your smartphone, tablet, or computer.
- Question: What information do I need to provide to participate?
Answer: You will need to enter the Store Number, date, and time of your visit, which are located on your receipt. You may also need to provide your email address and phone number to complete the survey.
- Question: Can I take the survey multiple times?
Answer: Yes, you can participate multiple times, but each entry requires a new receipt. Only one survey entry is allowed per receipt.
- Question: What languages are available for the survey?
Answer: The survey is available in English and Spanish to accommodate a wider range of customers.
- Question: Can I complete the survey offline?
Answer: No, the survey is only available online and requires an active internet connection.
Rewards and Validation Code
- Question: What is the reward for completing the survey?
Answer: After completing the survey, you will receive a validation code for a free drink that can be redeemed at any participating Charleys Cheesesteaks location.
- Question: How do I redeem my validation code?
Answer: Write the validation code on your receipt and present it to the cashier during your next visit to claim your reward.
- Question: Are there any restrictions on the reward?
Answer: The reward is non-transferable and cannot be exchanged for cash. It must be redeemed within the validity period specified on your receipt.
- Question: Can I redeem multiple validation codes at once?
Answer: No, only one validation code can be redeemed per visit.
- Question: What should I do if I lose my validation code?
Answer: Unfortunately, lost validation codes cannot be reissued, so keep your receipt and code safe.
Technical Issues
- Question: What should I do if the survey website isn’t working?
Answer: If you encounter technical issues, try the following steps:
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- Ensure you have a stable internet connection.
- Use an updated browser such as Chrome, Firefox, or Safari.
- Clear your browser’s cache and cookies.
- If the problem persists, contact Charleys Customer Support at +1 407-857-5006.
- Question: Can I complete the survey on my mobile device?
Answer: Yes, the survey is mobile-friendly and can be completed on smartphones and tablets.
- Question: What happens if I accidentally close the survey before completing it?
Answer: If you close the survey before submitting, you will need to restart from the beginning. Your progress will not be saved.
Eligibility and Rules
- Question: Who is eligible to participate in the survey?
Answer: The survey is open to legal U.S. residents aged 18 and older.
- Question: Are Charleys employees eligible to participate?
Answer: No, employees of Charleys Cheesesteaks and their immediate family members are not eligible to participate.
- Question: How many times can I take the survey?
Answer: You can take the survey as many times as you like, provided you have a new receipt for each entry.
- Question: Can I transfer my validation code to someone else?
Answer: No, validation codes are non-transferable and must be redeemed by the original survey participant.
Still Have Questions?
We’re here to help! Contact us using the details above, or visit www.tellcharleys.com to get started with your survey. Your feedback is invaluable, and we’re excited to hear from you!
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